Order Tracking and Delivery Questions

  • How Can I Track My Order?

    Once your order is shipped, you'll receive an email notification from us containing the tracking number and tracking link. Sometimes it takes up to 48 hours for the tracking number to become active. If you encounter an error message when trying to track your package initially, there's no need to...

  • How Long Will It Take For My Order To Arrive?

    USA and Canada: 6 to 20 days Australia, NZ & Oceania: 8 to 20 days Europe & UK: 8 to 20 days Latin America: 9 to 26 days Other countries: 11 to 30 days NOTE: The actual delivery time may vary depending on the official notices from the local courier's website. Factors such as flight arrang...

  • The Tracking Information Is Stuck/ Not Updating?

    Tracking information may occasionally pause during the package's journey due to various factors, such as processing, sorting, or customs inspection. This is normal, and we ask for your patience as it may take a few days to update. However, if there are no tracking updates for 25 days, we will cl...

  • The Tracking Information Says 'Delivered,' But I Haven't Received It?

    If your tracking number indicates that your package was delivered but you haven't received it, we suggest starting by checking around your property, lobby, or mailroom. You might also consider asking your neighbors in case someone accepted the package on your behalf or if it was misdelivered. We...

  • The Tracking Information Says 'Delivery Failed’?

    When an order is marked as 'failed delivery' in the tracking status, it's often due to reasons such as absence during delivery attempts or difficulty locating the address. We recommend waiting a few more days to see if the courier will attempt redelivery. Alternatively, you can contact them dire...

  • The Tracking Information Says 'Returned To Sender’?

    When your order is marked as 'returned to sender' in the tracking status, please reach out to us at support@ozzihome.com. Kindly confirm whether your shipping information is correct, and we'll gladly assist you in arranging for a reshipment.